At Pay My Bill Now, we strive to provide accurate billing services and a positive customer experience. If you believe a billing error has occurred or you are dissatisfied with a charge, this Refund Policy outlines the steps and conditions for requesting a refund.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions.

• Service Discrepancies: Charges applied for services not rendered or incorrectly applied fees.

• Cancellations: If a service is canceled within the applicable cancellation period and a charge was still processed.

Refunds are evaluated on a case-by-case basis.

2. Non-Refundable Items

Certain fees and payments are non-refundable, including:

• Completed service fees when the service has already been fully delivered

• Late payment fees, unless applied in error

• Charges outside of the refund request window (see Section 3)

3. Refund Request Window

Refund requests must be submitted within:

• 30 days from the date of the transaction, or

• Within any timeframe required by applicable state or federal law.

Requests submitted after this period may not be eligible.

4. How to Request a Refund

To request a refund, contact our Billing Support Team with:

• Your full name

• Account or invoice number

• Date and amount of the charge

• Reason for requesting a refund

• Supporting documentation, if applicable

Contact:
Email: info@paymybillnow.online
Phone: +1 (209) 659-8298

We may request additional information to verify the claim.

5. Processing Time

Once a valid refund request is received:

• Reviews are completed within 7–10 business days.

• Approved refunds are issued to the original payment method.

• Depending on your bank, funds may take 3–7 business days to appear in your account.

6. Disputed Transactions

If you dispute a charge through your bank or card issuer, please notify us as well.
We will work directly with your financial institution to provide billing records and resolve the matter.

7. Policy Updates

Pay My Bill Now reserves the right to modify this Refund Policy at any time. Updates will be posted with a revised “Last Updated” date.